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This page contains answers to common questions that have been asked many times,  along with some tips, tricks, and tidbits that we have found useful and presented here as questions.
bulletWhat are differences between http://www.vita-irs.org and http://groups.yahoo.com/group/vita-irs ?
bulletHow do EFINs work at a VITA site ?
bulletWhat is TaxWise ?
bulletWhat is an E-File site ?
bulletHow can I use my own computer for E-filing ?
bulletCan VITA provide a computer for E-Filing?
bulletHow can I do E-filing if there are such a small number of sites with E-File capabilities?
bulletI have always filed on paper, and am not familiar with E-Filing; can you use my services ?
bullet Why aren't the email addresses and phone numbers of volunteers on this website?  That will make it easier to contact them.
bullet Can I help taxpayers with returns outside the guidelines provided for doing simple returns?

What are differences between http://www.vita-irs.org and http://groups.yahoo.com/group/vita-irs ?

The two websites work together, with links between each other.

http://www.vita-irs.org is this website, and available to the general public.  Most information is added by the webmaster; visitors can enter information by signing the guest book, but do not require an email address or registration.

http://groups.yahoo.com/group/vita-irs is a separate website and mailing list provided by Yahoo!Groups.  It purpose is communication among VITA volunteers.   Yahoo!Groups requires an email address for electronic communication, and a Yahoo! Id for web access.  Only members have the ability to send email to other members of the group, and add additional updated information by uploading files.

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 How do EFINs work at a VITA site ?

An EFIN (Electronic FiIing Identification Number) is a number provided by the IRS to identify the site from which Electronic Tax Returns are filed.  The same EFIN can be used for several computers in a site or sometimes even in multiple sites.  

However, an  EFIN should use only ONE transmitting computer for sending the Tax Returns to the IRS through UTS.   Though there is no technical restriction to transmitting from multiple computers for the same EFIN, the practical logistics of managing it may cause difficulties.  UTS/IRS uses the EFIN number to send messages when a transmitting computer connects.   If two  computers A & B transmit with the same EFIN number, the acknowledgements and messages for the E-files transmitted from computer A may go to computer B when computer B connects.  If the same person transmits from Computer A and Computer B, this may not be a problem.  However, if different people transmit from the two computers, the transmitter from computer A may wonder why the Acknowledgements were never received, while the transmitter on computer B may get acknowledgements and rejections for E-files it never transmitted.

On the other hand, one computer can be used to transmit E-Files for multiple EFINs.

An E-file for a tax return will have an EFIN and a DCN (Document Control Number).  The EFIN and DCN number identifies the Tax Return and consequently the taxpayer uniquely for the current year.  The EFIN identifies the site where the return was prepared.  However, if the preparer EFIN is different from the transmitting EFIN, the E-File will be rejected.  To avoid headaches, and as a practical matter, it is better to use the same EFIN for the preparation and transmitting computers; otherwise, the EFIN for the E-File needs to be changed on the Transmitting computer.

The DCN is assigned when the E-File is created.   To make sure that DCNs are not duplicated for a particular EFIN, there are at least two solutions:

  1. Create E-Files only on the transmitting computer.   This means that the preparer will do all the check, and get the return ready to file, then transfer the return to the transmitting computer.  The main issue here is that the 8453 generated does not have the EFIN-DCN number on it when the copy is given to the Taxpayer.
  2. Assign different DCN starting numbers to each preparing computer.  This means that the preparer can complete the checks and create the E-File, and transfer the E-file to the transmitting computer.  When the E-file is created, the 8453 already has the EFIN-DCN included.  The starting DCNs for each computer should be assigned by the transmitter for the EFIN.  A good policy is to assign starting DCNs that are 100 numbers apart.

Note that E-files do not need to have sequential DCN numbers; they only need to be unique.

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What is TaxWise ?

Taxwise is a commerical product for preparing and filing U.S. Income Tax returns.  For the 2002 tax year (taxes filed during the early part of 2003), it is the software system used by VITA.

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What is an E-File site ?

An E-File site is a site where one or more volunteers with computers loaded with the TaxWise Software can preparing returns on the computer rather than prepare it on IRS paper forms.  The computer could be, but does not need to be, connected to the internet. 

At an E-File site, the TaxPayer has the option of filing an electronic return or a paper return.  If the TaxPayer chooses to file a paper return, the return can be printed up and given to the TaxPayer for filing.  If the Taxpayer chooses to have the return filed electronically, then a paper copy is printed out for the Taxpayer, in addition to the paper work to file electronically.

At the end of the day, all the returns to be E-Filed are transferred to a transmitting computer from which it is sent to the IRS.   The transfer can be done using diskettes.

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How can I use my own computer for E-filing ?

Thank you for offering the use of your computer!  It must be a PC with operating system Microsoft Windows 98 Second Edition or later.  At this time, the Taxwise software must be loaded into your computer and the registration information assigned by the IRS VITA Contact or representative. Due to the licensing agreements and the logistical considerations, you must bring your computer to the IRS Building and get the software installed in the computer.   Please email to training@vita-irs.org to arrange for a suitable time.  We are investigating other means for installing the software that will meet the licensing requirements.  Please remember that E-filing means the ability to create E-files ready for transmission to the IRS.  Even though you have the software on your computer, you are not authorized to transmit returns electronically unless your computer is the transmitting computer for the EFIN, and you are the authorized transmitter.

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Can VITA provide a computer for E-Filing?

VITA has a limited number of  Windows 98 SE laptop computers with the Taxwise Software installed.  The computers are checked out on a site basis, and in rare cases on an individual or shared basis.  Since demand for these computers is greater than the number available, they will be allocated by the IRS VITA Contact on the basis of the potential for the largest number of returns that can be completed on them.  Past experience showed that lack of familiarity with the computer can cause computers to lock up.  During the busy tax season, it is hard to find someone with time to reinstall the software. What happens then is that the computer is removed from service.  Computers mayl be assigned to people familiar with laptop PCs, who are knowledgeable about Windows 98 SE, and TaxWise.  This means you must have taken the TaxWise E-File 3 hour training or have had prior experience with TaxWise.

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How can I E-File when most of sites are not E-File enabled?

The VITA E-File enabled designation is given to sites on the basis of previous history with filing returns.  This means that someone there has a computer on which to do the return.  By donating the use of your own computer loaded with the software, you can convert your favorite site into an E-File enabled site.  Once the return is prepared on the computer, it can be transferred to a transmitting computer by diskette.  Some taxpayers prefer to file paper returns, so any returns filled using the software can be printed up and given to the taxpayer.

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I have always filed on paper, and am not familiar with E-Filing; can you use my services ?

Certainly!  Not all Tax Preparers are familiar with or trained in TaxWise.  Many experienced VITA volunteers are very productive and comfortable filling paper returns, and many TaxPayers are not yet comfortable filing electronically.

Remember that paper returns are entered into the computer by the IRS, and that in the data entry process there could be mistakes.  Returns transmitted electronically are checked by the IRS computers for consistency, and any errors can be quickly resolved.  Refunds are also received faster for electronic filing.

On the other hand, any errors found on the E-File gets bounced back to the transmitting EFIN computer; the transmitter then has to contact the Taxpayer to resolve the issue and send the corrected E-File, or have the Taxpayer send a corrected paper return.

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Why aren't the email addresses and phone numbers of volunteers on this website?  That will make it easier to contact them.

Because of privacy reasons.  This website is open to all visitors and search engines and spiders that gather email addresses for the purposes of Unsolicited Commercial Email (also known as spam).  We certainly don't want our volunteers' email addresses to be spammed!  In addition, we do not want strangers calling up the volunteers.   Email and phone numbers are available to site coordinators on a password protected site.

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Can I help taxpayers with returns outside the guidelines provided for doing simple returns?

Remember that there is usually a long line of people and not enough volunteers to help the taxpayers.  There are some volunteers who welcome the opportunity to do tough and complex returns. 

bulletA taxpayer came in with early retirement distribution and stock sales because of job loss.  This is clearly a complex return (with a Schedule D).  Since they are out of job and had to draw from the only available resources they had, and may have a low income because of the job loss, where possible they should be helped.  The important thing to make sure is that the volunteer is able to help them; if not, e, it would be better to point them to a more experienced volunteer or to a different site.
bulletA taxpayer comes in with a simple return (one W-2, single, no deductions) with income of $80k.  This taxpayer is clearly outside the general guidelines for being helped.  However, it is likely that the time taken to prepare this return is very short, and you will be doing a public service by showing them that (1) it it likely that the California State Tax withheld plus the CASDI will make it advantageous for them to itemize their deductions (2) they should educate themselves on tax rules for their own self-interest (3) that next year they should consider going to a paid tax preparer or doing it themselves.

A lot depends on the coordinator, the experience of the preparers, and the number of Taxpayers and the number of preparers.

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Information on this site is obtained from sources considered reliable, but is not guaranteed to be accurate.  The purpose is to inform only; for advice and decisions, please refer to the official IRS website http://www.irs.gov. Questions or problems regarding this web site should be directed to webmaster@vita-irs.org
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Last modified: 04/24/03.